Businesses can benefit by obtaining a virtual phone system that uses local numbers as contact numbers for customer service, instead of toll free numbers. Local numbers can help enhance your local presence in an area and help your customers to identify with and trust your business due to this increased local prominence.
Every business needs a phone system to handle, manage and route incoming calls from customers to provide proper customer service. Such business phone systems are known as private exchange systems (PBX) and were traditionally installed with expensive hardware, phone lines with extensions and cable connections to a public switched telephone network (PSTN). Nowadays it is possible for businesses to choose a virtual private exchange system (virtual PBX) that operates over a high speed internet connection using voice over IP (VoIP) technology for just a fraction of the cost.
Virtual PBX systems are capable of providing either toll free numbers or local numbers that can be used by customers to reach you for orders and customer service. Both these choices can appear rather similar as they are both used to provide a simple way for costumers to reach you and can also be used as forwarding devices to route all your incoming calls to your primary phone number. Toll free numbers are generally 800 numbers that act as local calls from anywhere in the country; however, a local number is considered as a local call only to persons who are calling in from that specific local region.
Using local numbers instead of toll free numbers will make customers perceive your company as local business and build greater trust in your ability to provide them with the best customer service. It will also raise the local presence of your business and help you reach more customers and generate more revenue. Many customers will prefer this method, which permit them to contact you directly with a simple local call instead of having to use a more impersonal method like email or fax. This type of system can be very useful for web-based enterprises that are located in one area but offer products and services in other states or countries.
You can acquire a local number for pretty much any state and city from a hosted virtual PBX provider, who supplies business phone systems with several flexible features like auto attendant, call forwarding etc. Local virtual numbers can help you become a local business any place in the world by helping you to reach more people and gain more customers.
Every business needs a phone system to handle, manage and route incoming calls from customers to provide proper customer service. Such business phone systems are known as private exchange systems (PBX) and were traditionally installed with expensive hardware, phone lines with extensions and cable connections to a public switched telephone network (PSTN). Nowadays it is possible for businesses to choose a virtual private exchange system (virtual PBX) that operates over a high speed internet connection using voice over IP (VoIP) technology for just a fraction of the cost.
Virtual PBX systems are capable of providing either toll free numbers or local numbers that can be used by customers to reach you for orders and customer service. Both these choices can appear rather similar as they are both used to provide a simple way for costumers to reach you and can also be used as forwarding devices to route all your incoming calls to your primary phone number. Toll free numbers are generally 800 numbers that act as local calls from anywhere in the country; however, a local number is considered as a local call only to persons who are calling in from that specific local region.
Using local numbers instead of toll free numbers will make customers perceive your company as local business and build greater trust in your ability to provide them with the best customer service. It will also raise the local presence of your business and help you reach more customers and generate more revenue. Many customers will prefer this method, which permit them to contact you directly with a simple local call instead of having to use a more impersonal method like email or fax. This type of system can be very useful for web-based enterprises that are located in one area but offer products and services in other states or countries.
You can acquire a local number for pretty much any state and city from a hosted virtual PBX provider, who supplies business phone systems with several flexible features like auto attendant, call forwarding etc. Local virtual numbers can help you become a local business any place in the world by helping you to reach more people and gain more customers.
About the Author:
Telecommunications is basic need for today, for it manages to connect the gap for the people, much like what it does in our economy and business. Crystal clear services brought to you by crexendo business telecom and by visiting crexendotelecom.com.
